the case with most matters in which causes and evidence conflict.
You find one group affirming this but not that, and another doing the reverse—or affirming both, yet believing them contradictory. They thus become bewildered, turning away from affirming both together and contradicting themselves by siding now with one and now with the other. You find this in questions of theology and belief, and in questions of will and worship: for example, the question of listening to sounds, the question of speech, and questions concerning the attributes and the speech of Allah Most High, among others.
The foundation of all this is justice: treating like cases alike. Allah says:
“We have certainly sent Our messengers with clear proofs and sent down with them the Scripture and the balance, so that people may uphold justice.”
We have discussed this at length and explained in several places that justice encompasses all religion, truth, and goodness. True justice, however, may be impossible or difficult either to discern or to put into practice, because equivalence in every respect may be unattainable or unknown. In such cases, what is required is whatever most closely resembles justice and comes nearest to it. This is the best course. Hence He, Glorified is He, says:
“And give full measure and weight with justice. We do not burden any soul beyond its capacity.”