Having sincere intentions toward one’s subjects and treating them well does not mean doing whatever they desire and abandoning whatever they dislike. Allah Most High says:
“(70) Had the Truth followed their desires, the heavens and the earth and all who are in them would surely have been corrupted.” [al-Mu’minūn: 71]
He also says to the Companions:
“Know that the Messenger of Allah is among you. Were he to obey you in many matters, you would surely suffer hardship.” [al-Hujurāt: 7]
Rather, treating them well means doing what benefits them in their religion and worldly affairs, even if some dislike it. Nevertheless, he should deal gently with them regarding what they dislike. It is reported in the Sahih (1) that the Prophet (peace and blessings be upon him) said: “Gentleness is not found in anything without beautifying it, nor is harshness found in anything without marring it.” He also said: “Allah is Gentle and loves gentleness, and He grants for gentleness what He does not grant for harshness” (2).
Umar ibn Abd al-Azīz (may Allah have mercy on him) used to say: “By Allah, I wish to present them with the bitter part of the truth, but I fear that they will recoil from it. I therefore wait until some sweetness from this world comes along, then present it together with that. If the former makes them recoil, the latter puts them at ease” (3).
Likewise, whenever someone came to the Prophet (peace and blessings be upon him) with a request—and that person was genuinely in need—he would not turn him away without either granting it or offering him gracious words (4).