Points derived from the hadith:
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Anyone whom Allah places in charge of any affair of the Muslims becomes their employee, the manager of their concerns, and the steward of their interests. Such a person must receive them openly, listen to their complaints and needs, fulfil whatever obligations rest upon him, and guide them toward the directions they require.
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Whoever closes his door to them or appoints rough, hard-hearted guards who block the needy from reaching him commits a forbidden act. If he hides himself from them, Allah will hide Himself from his need on the Day of Resurrection as just recompense; for the reward matches the deed—“as you deal, so shall you be dealt with.”
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Sharh al-Iqnāʿ states: “The judge is not to station a gatekeeper or doorman in the courtroom except for a valid excuse, for a gatekeeper might advance those who should be delayed and delay those who should be advanced for a personal motive. He may seclude himself only during times of rest, for those are not times for judicial proceedings. When people are many, he may have an assistant organise them, recording their names in order of arrival so that cases are heard first come, first served.”
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The judge—and anyone responsible for work that brings him into contact with the general public—must beware of evil companions and of those who spread claims in his name by exploiting their closeness to him. They mislead people into believing they can sway the judges and that, through them, litigants may obtain their goals. Let him beware of such individuals, and let none remain around him except those who fear Allah and remain conscious of Him—trustworthy persons of chaste souls and pure consciences. Allah alone grants success.